Store Policies

Turnaround and Order Processing Timelines:

Made to Order items run on a 2-4 week production timeline. For updates or individual timeline questions, please contact us via email at hello@prairieskyjewelryco.com.

Ready to Ship items are sent out within 3-5 business days of order placement.

All order update notifications are sent via email to the address provided at checkout. Text notifications are also available in addition to email, simply opt in at checkout. 

Turnaround times can vary according to our workload. Large sales can potentially extend processing timelines by up to a week. Please email hello@prairieskyjewelryco.com for the most up-to-date turnaround times. 

 

Shipping and Order Confirmations:

You will receive an email confirmation with your order number as soon as your order is placed - please use this number when contacting us about your order. You will receive a separate email when your order has been shipped, which will include your tracking number. All shipments are made via our online system - your tracking number will always be sent via email. If you have yet to receive a shipment confirmation, your order has not yet shipped.

Please be sure your shipping address and contact information are correct at checkout. Speedy checkouts and correct information are best assured by creating an account on our site. We do our best to edit order information when requested, but can do nothing once a package is in USPS hands. To guarantee delivery to the correct address, please double check all information prior to confirming the order. Buyer assumes responsibility for correct delivery information.

Prairie Sky is NOT responsible for any lost and/or stolen packages. 

 

Domestic Shipping:

We are happy to offer several shipping options to meet your delivery needs - First Class, Priority, and Express Mail. Prices are subject to change according to USPS adjustments, though we do our best to keep them as low as possible. 

If you would like your package fully insured, please take advantage of Navidium shipping insurance at checkout. We offer this service to allow you to easily insure every purchase you make with us. We HIGHLY recommend shipping with insurance. Once your order is completed it leaves our hands and goes to the post where it is no longer under our care. To protect your purchase please purchase insurance. 

Due to the hand-made nature of our products, Prairie Sky is NOT responsible for any lost and/or stolen packages. Again, we highly recommend insured priority shipping. If you have already placed your order and would like to upgrade shipping, please contact us ASAP to adjust charges before it ships.

 

International Shipping:

All orders shipped internationally are sent USPS First Class Mail,  which includes tracking until it leaves the USA. Beyond leaving the USA, there is no included tracking available. 

 

Lost and/or Stolen Packages:

If an item has been scanned in as delivered by the USPS but you have not yet received it, please contact your local post office immediately with the tracking number. PSJC is not responsible for lost and/or stolen packages, but we are more than happy to work with you toward locating an order that has been mishandled by the USPS. Additional insurance is highly encouraged on orders to mitigate any potential losses incurred in the shipping process.  

 

Sizing:

We highly recommend getting your ring size measured by a professional or ordering a ring sizer from our site to accurately measure your ring size. A wrist measurement guide is available in the resources section of our policies page.

Should you need a different size on a 'Made to Order' item than the size you've received, please contact us via email at hello@prairieskyjewelryco.com immediately. We will be happy to exchange your piece for the correct size. Please understand the replacement is likely to fall under our current 'Made to Order' turnaround time for production + shipment.

 

Return & Exchange Policy:

If for any reason you are not happy with your order, please contact us immediately. We will do our best to work with you to resolve the issue.

All sale items are final sale and are not eligible for return.

Body Jewelry (belly and nose) is final sale and is not eligible for return.

Engagement Rings are final sale and are not eligible for return. This includes Arabella Rings, Clara Rings, and all rings 'Made to Order' in 14K Gold, Moissanite, and/or White Topaz.

Custom orders are final sale and are not eligible for return.

Stones used in pieces are natural and can vary. All items are very well represented in listings, although it is possible color can vary slightly due to monitor differences. For your convenience, multiple photos are taken in natural light. Photos are never edited or altered in a way that changes the color of stones.

Our listings include carefully written descriptions - if for any reason you require more information about a piece, please do not hesitate to email us at hello@prairieskyjewelryco.com.

Returns must be sent within 7 days of confirmed delivery, in original packaging. Return shipment cost is the responsibility of the customer. Original shipping cost will not be refunded. Items must be in like-new condition and will not be eligible for return if damaged in any way. Returned items are eligible for store credit only - chronic returns will result in eventual order cancellation. 

PSJC is run entirely by very real human beings, who occasionally make mistakes. Please contact us immediately if you feel a mistake has been made with your order.

 

Cancellation Policy:

Orders may be cancelled until they are in progress for store credit. Please email us at hello@prairieskyjewelryco.com to arrange an order cancellation. 

Prairie Sky reserves the right to cancel or refuse orders at any time. 

Abusive emails warrant immediate order cancellation. Verbal abuses of any kind will never be tolerated by PSJC and will result in a permanent ban from future purchases.

Fraudulent PayPal and bank claims will guarantee the inability to order from PSJC in the future. All PayPal and bank claims will be responded to via PayPal as well as a personal email to confirm the claim and request additional information. We do not tolerate fraudulent behavior - future order attempts will be immediately cancelled and refunded. We have no problem contacting our and your DA’s to make sure they’re aware of illegal claims. 

 

Communication:

We do our absolute best to respond to emails within 48 hours (on business days) of receipt, but please understand we are a very small team working to create, pack, ship, etc. PSJC does not guarantee or promise immediate email responses. 

Social media messages are a generally unreliable method of serious communication - for order inquiries or questions please contact us via email at hello@prairieskyjewelryco.com. 

 

Business Hours:

As a family company, PSJC occasionally takes announced time away from communication/production/shipping. This is always clearly noted on the homepage of our website to prevent potential misunderstandings.

After Christmas each year, we take several days to recover from the holiday rush and spend time with our families. Your understanding of our need to rest and recover is greatly appreciated. All orders placed during this time will be shipped upon our return to work.

PSJC observes Sundays as days of rest and reflection. Communications sent on Sunday will be replied to early the next week. 

PSJC reserves the right to determine our work schedule and hours as we see fit and necessary. We do not guarantee communication or shipments on holidays or weekends unless otherwise noted. 

 

Privacy:

You are guaranteed absolute privacy of information with PSJC. We will never sell your information to third party companies.

Your payment information is never stored in any way on our site. We have absolutely no access to your private account information.

 

Repairs:

PSJC is happy to offer repairs on our work. Pieces needing repair within 30 days of delivery will be mended free of charge. Repairs beyond this timeline will be charged, but we do our absolute best to keep repair charges low. Life happens and jewelry is delicate - we totally get it. 

PSJC does not offer general jewelry repair services. We recommend Shelly Mixer Silversmithing for all general jewelry repair. 

 

Guarantee:

Prairie Sky uses .925 sterling silver and .999 fine silver. All metal is sourced through reputable jeweler supply companies. All stones are sourced through lapidaries, gem shows, mine owners, and jeweler supply companies. All work is carefully made by hand and should last a lifetime.

If a pendant chain breaks, etc. we will be available to fix the item for up to 30 days from receipt date at no cost.

Most stones used in items are FRAGILE. If you drop a ring, pendant, cuff, etc. there is a chance the stone can crack. Please keep this in mind while wearing your jewelry. Treat your jewelry like art and with care.

Prairie Sky will not be held responsible for broken stones but will work with you on repairs/replacements by request.

All sterling pieces are hallmarked with '.925' or 'STERLING' to guarantee sterling silver metal quality. All 14K pieces are hallmarked with '14K' to guarantee gold metal quality.

Our 14K white gold is not plated, as none of our metals are plated. White Gold is a beautiful champagne hue, please note this is to be expected when ordering a 14K white gold ring.

 

Resources:

Ring sizers are available for your convenience here.

Replacement necklace chains are available here.

Adjustable wheat chains are available here.

Polishing cloths are available here.

For jewelry care, please refer to our jewelry care guide.

When sizing your wrist, please refer to our wrist sizing guide.

 

Copyright:

All images, designs, and content are copyright Prairie Sky Jewelry Co.