Returns, Repairs, + Exchanges
To submit a return, repair, or exchange request, please contact us via email at firstname.lastname@example.org.
When submitting your request, please be sure you give us as much information as possible, including your original order number, photos, and details regarding your request.
If for any reason you are not happy with your order, please contact us immediately. We will do our best to work with you to resolve the issue.
All sale items are final sale and are not eligible for return.
Body Jewelry (belly and nose) is final sale and is not eligible for return.
Engagement Rings are final sale and are not eligible for return. This includes all rings 'Made to Order' in 14K Gold, Moissanite, and/or White Topaz.
Stones used in pieces are natural and can vary. All items are very well represented in listings, although it is possible color can vary slightly due to monitor differences. For your convenience, multiple photos are taken in natural light. Photos are never edited or altered in a way that changes the color of stones.
Our listings include carefully written descriptions - if for any reason you require more information about a piece, please do not hesitate to email us at email@example.com.
Returns must be sent within 7 days of confirmed delivery, in original packaging. Return shipment cost is the responsibility of the customer. Original shipping cost will not be refunded. Items must be in like-new condition and will not be eligible for return if damaged in any way. Returned items are eligible for store credit only - chronic returns will result in eventual order cancellation.
PSJC is run entirely by very real human beings, who occasionally make mistakes. Please contact us immediately if you feel a mistake has been made with your order.
PSJC is happy to offer repairs on our work. Pieces needing repair within 30 days of delivery will be mended free of charge. Repairs beyond this timeline will be charged, but we do our absolute best to keep repair charges low. Life happens and jewelry is delicate - we totally get it.
PSJC does not offer general jewelry repair services. We recommend Shelly Mixer Silversmithing for all general jewelry repair.