Turnaround and Order Processing Timelines:
Ready to Ship items are sent out within 3-5 business days of order placement.
Made to Order items run on a 2-4 week production timeline. For updates or individual timeline questions, please contact us via email at firstname.lastname@example.org. Made to order items will have 'made to order' in the listing title.
All order update notifications are sent via email to the address provided at checkout. Text notifications are also available in addition to email, simply opt in at checkout.
Shipping and Order Confirmations:
You will receive an email confirmation with your order number as soon as your order is placed - please use this number when contacting us about your order. You will receive a separate email when your order has been shipped, which will include your tracking number. All shipments are made via our online system - your tracking number will always be sent via email. If you have yet to receive a shipment confirmation, your order has not yet shipped.
Please be sure your shipping address and contact information are correct at checkout. Speedy checkouts and correct information are best assured by creating an account on our site. We do our best to edit order information when requested, but can do nothing once a package is in USPS hands. To guarantee delivery to the correct address, please double check all information prior to confirming the order. Buyer assumes responsibility for correct delivery information.
Prairie Sky is NOT responsible for any lost and/or stolen packages.
We are happy to offer several shipping options to meet your delivery needs - First Class, Priority, and Express Mail. Prices are subject to change according to USPS adjustments, though we do our best to keep them as low as possible.
If you would like your package fully insured, please take advantage of Navidium shipping insurance at checkout. We offer this service to allow you to easily insure every purchase you make with us. We HIGHLY recommend shipping with insurance. Once your order is completed it leaves our hands and goes to the post where it is no longer under our care. To protect your purchase please purchase insurance.
Due to the hand-made nature of our products, Prairie Sky is NOT responsible for any lost and/or stolen packages. Again, we highly recommend insured priority shipping. If you have already placed your order and would like to upgrade shipping, please contact us ASAP to adjust charges before it ships.
All orders shipped internationally are sent USPS First Class Mail, which includes tracking until it leaves the USA. Beyond leaving the USA, there is no included tracking available.
Lost and/or Stolen Packages:
If an item has been scanned in as delivered by the USPS but you have not yet received it, please contact your local post office immediately with the tracking number. PSJC is not responsible for lost and/or stolen packages, but we are more than happy to work with you toward locating an order that has been mishandled by the USPS. Additional insurance is highly encouraged on orders to mitigate any potential losses incurred in the shipping process.