Subscription FAQ's

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Subscription FAQ

How many pieces will be in each box?

We won't guarantee the number of pieces you'll receive month to month so that we can retain creative freedom with what we put in the box. Some months it might be one really killer piece, other months a small handful meant to be worn together. The 'quantity guarantee' is traded in for the 'quality guarantee' with this one - you're always going to receive pieces that retail higher than what you've paid for the subscriptions, and it's always going to be something that's never been available before!

How will ring sizing work?

We will send out forms to get pertinent sizing information from all our subscribers after we've got a complete list so we have that info in case we need it. 

Can we specify likes/dislikes or will it all be the same for everyone?

The plan, at least to begin with, is to keep it the same for everyone. We've never offered something like this before and I want to make sure everything's running perfectly before we make things more complicated. This is going to be a really special opportunity to get exclusives and new ideas that are inspired & stylized each month. That said, you will be able to return any box you don't love for store credit. 

Could we skip months?

Yes! We've got a customer portal set up that will allow you to skip or cancel at any time, for any reason.

Would you have to buy every month?

No, but you will need to access your account and skip the months you don't want before you're set to be charged. You can do this by signing into your account on the website, or via any of the 'manage subscription' links sent in our subscription-related emails.

When will I be charged?

We'll charge on the 7th of each month and ship by the 15th. For the first month, you'll pay on the day you sign up and then won't be charged again until after you've received your first box. 

Will there be any ability to choose stone preference, etc?

Our subscribers will be added to an exclusive email list - any time we need details to make sure you love your box, we will reach out well in advance and collect that info. (We won't reach out via this list for any other reason.)

As we get more comfortable with the program, we plan to work in more customization options, especially with higher-tier boxes.

Will you share the pieces so non subscribers can decide if it's right for them?

We won't be releasing details on boxes before they go out, but we will keep a catalogue of prior boxes on a dedicated page on the site so y'all can see what they look like! It'll just take us a little time to accumulate photos since they do go out monthly. 

We also collect reviews on on our site, so you'll be able to read through real, honest reviews on the boxes, too!

Will my box have turquoise in it?

Yes! We won't guarantee every box will have turquoise, but that will be our stone of choice unless we're sending emails asking for preferences.

Is this Monthly? Seasonal?

We may eventually offer a separate, seasonal box, but this would likely not be subscription and would instead just be announced in advance with limited availability. This likely wouldn't happen until Spring, though!

If you skip a month, is that the same as cancelling? Will you lose your spot in ordering?

No - skipping and cancelling are different. Cancelling is saying 'do not charge me for this ever again' and will lose your spot, while skipping is saying 'do not charge me for this, this month' and does not lose your spot.

Can you upgrade and downgrade your tier anytime?

Yes - this will be available via your customer portal. We want as much flexibility for you as possible, so you will be able to cancel, skip, upgrade, or downgrade your subscription at anytime.

Will each order add to my Prairie Points?

Yes! Every subscription order will add to your loyalty points if you're signed up. If you're not signed up, click on the crown icon on the bottom left of the screen. 


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